Terms of Service

Version 2026-08-26. These terms are versioned; the version your community accepted is recorded when you set it up.

1. Who and what

These terms are an agreement between [OPERATOR_NAME — the person or future entity operating the Service] ("we", "us", the "Operator") and the person who signs in and sets up or administers a community (the "Owner", "you"), governing use of this hosted game-server administration service (the "Service"). A "Community" is the tenant you create for your Discord server; "Members" are the players and staff whose data your Community processes through the Service.

2. Agreement, and changes to it

By signing in, and again by clicking Set up to create a Community, you accept these terms on your own behalf and on behalf of your Community. If you do not agree, do not use the Service.

We may update these terms at any time. When they change, your Community receives an in-app notification in the panel identifying the new version, with a link to read it and a link to download a copy for your records; the documents also remain available at any time at /terms (with a download at /terms/download). A change takes effect on the date the notification states (immediately, for newly created Communities). Acceptance is required to keep using the Service: the panel is not available to your Community until a person authorised by your Community accepts the updated terms, and continued use of the Service after the effective date is acceptance in any event. Failure or refusal to accept updated terms is grounds for withholding access and, continuing, for suspension or termination of your Community under Section 15 — that is the loss of the Service, not a breach by us. If you do not agree to a change, your remedy is to stop using the Service and delete your Community; changes are prospective and do not retroactively alter Section 13's cap or payments already made.

3. Eligibility

You must be at least 13 years old (or older where your local law requires) and meet Discord's own age requirements, and you must actually have authority over the Discord server you set up. If you accept for an organisation, you represent that you may bind it.

4. The Service is provided as-is — no guarantees of any kind

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available", with all faults and without warranty of any kind, express, implied, or statutory — including without limitation any warranty of merchantability, fitness for a particular purpose, title, or non-infringement. Without limiting that, we specifically do not guarantee:

• Availability. No uptime level is promised. The Service may be interrupted, degraded, or unavailable at any time, for any duration, for any reason — maintenance, hardware failure, upstream outages, or our discretion — with or without notice.
• Data retention. No data stored in the Service is guaranteed to be retained. Retention windows shown in the product are targets, not promises. Any data — events, history, configuration, records of any kind — may be lost, corrupted, or become unavailable at any time. The Service provides export tools; you are solely responsible for keeping your own backups of anything you cannot afford to lose.
• Data deletion. Deletion features and timelines are best-effort as a service feature: deleted data may persist in backups or replicas for a period, and deletion may be delayed or incomplete. (Where applicable law gives a person a right to erasure or imposes a deletion duty on us, that law controls — see Section 12.)
• Features and continuity. Any feature may be changed, suspended, or removed at any time. The Service itself may be discontinued; we will make reasonable efforts to give notice and a window to export your data, but do not guarantee either.
• Outcomes. No guarantee that any action the Service performs against your game servers or Discord — bans, VIP grants, messages, automations — is delivered, applied, timely, or correct.

5. Your credentials and your responsibility

You supply credentials for systems you control — game-server RCON passwords, your Discord application's bot token, payment-provider secrets. You authorise us to store them (encrypted at rest) and use them solely to operate the Service for your Community. You are responsible for the actions of everyone you grant access to your Community, and for the consequences of automations you configure. Revoking or rotating a credential at its source is always available to you and immediately limits what the Service can do with it.

6. Acceptable use

You may not use the Service to break the law, to infringe others' rights, to harass, or to violate the terms of the platforms the Service connects to — including Discord's terms and the game publisher's rules for community servers. You are responsible for your Community's compliance with those third-party rules; consequences the game publisher or Discord imposes on your servers or accounts are yours. You may not probe, overload, or attempt to access other tenants of the Service. We may suspend or terminate a Community that we reasonably believe violates this section, with or without notice.

7. Fees, billing, and nonpayment

Paid features are billed as monthly invoices computed from what your Community holds at that month's prices. Prices may change at any time; changes take effect from the next invoice. Unpaid invoices follow a ladder: warning, then suspension (your data is kept but the Service stops serving your Community), then deletion of the Community and its data. Except where required by law, fees are non-refundable; we may choose to refund at our discretion. You are responsible for any taxes that apply to your purchases.

8. Your sales to your own supporters

The Service lets your Community connect its own payment accounts (Stripe, PayPal, Patreon, Ko-fi, and similar) so that your supporters' purchases grant in-game benefits. Those sales are yours alone. You are the merchant; the contract is between you and your supporter under your provider's terms. We are not a party to those transactions, receive none of that money, and have no responsibility for your pricing, delivery, refunds, chargebacks, taxes, or compliance (including any rules the game publisher applies to selling server benefits). You will indemnify us against claims arising from your sales (Section 16).

9. Your Members' data — roles

Operating a Community means processing your Members' data (game identifiers, chat and event logs, Discord identifiers, moderation records). For that data you are the controller and we are your processor: we process it only to operate the Service for you, under the Data Processing Addendum, which is part of these terms. You are responsible for having a lawful basis for that processing and for telling your Members about it.

10. Third-party services

The Service depends on systems we do not control — Discord, Stripe, Cloudflare, your game-server host, your chosen payment providers. Their availability, conduct, and terms are theirs; we make no promises about them and are not responsible for them.

11. Intellectual property

The Service's software, design, and branding are proprietary and remain ours (or our licensors'). These terms grant you only the right to USE the Service for your Community while these terms are in force — no license to the software itself, no right to copy, modify, reverse engineer (except where law permits it regardless of contract), resell, or operate it as your own service. Your data remains yours; you grant us only the license needed to operate the Service on it. Third-party material in the Service remains under its own notices.

12. What these terms cannot take away

Some laws give you or your Members rights that cannot be waived by contract — for example consumer-protection statutes, or statutory data-protection rights such as erasure where they apply. Nothing in these terms excludes or limits anything that cannot lawfully be excluded or limited, including liability for wilful misconduct, gross negligence, or fraud. Every limitation in these terms applies to the maximum extent permitted by applicable law, and no further.

13. Limitation of liability

To the maximum extent permitted by applicable law: (a) we are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, nor for lost profits, lost revenue, lost data, or loss of goodwill, even if advised of the possibility; and (b) our total cumulative liability for all claims arising out of or relating to the Service or these terms is limited to the greater of the total fees your Community actually paid us for the Service, or ten US dollars (US$10). In substance, your remedy is a refund: our aggregate exposure can never exceed what the Service was actually paid, and amounts already refunded or credited count against the cap. These limits apply whatever the theory of liability and even if a remedy fails of its essential purpose. Section 12 qualifies this section.

14. Tell us first — notice, cure, and time limits

Both sides owe each other notice. Problems get fixed by being raised: if you believe the Service is defective, mis-billed, or in breach of these terms, you must tell us in writing ([CONTACT_EMAIL]) promptly after becoming aware, and we owe your Community the same notice of its breach. The notified side then gets a reasonable opportunity to cure — at least thirty (30) days from notice — before the other side may treat the matter as a dispute or begin any proceeding (except where urgent relief is genuinely needed to prevent irreparable harm).

Service accepted without complaint counts as conforming. To the maximum extent permitted by applicable law, a period of Service you used, or an invoice you paid, without raising an issue within sixty (60) days may not later be made the basis of a claim, refund demand, or set-off.

Remedies run from notice, not backwards. Where an issue is raised and can be remedied, any refund, credit, or damages measured by time covers at most the period from when the claiming side first gave notice of the issue — or, if earlier, from when both sides were demonstrably aware of it and neither took reasonable steps to resolve it — forward until cure. It does not cover periods during which the issue went unraised. No claim arising out of or relating to the Service or these terms may be brought more than one (1) year after the events giving rise to it, to the maximum extent permitted by applicable law. Section 12 qualifies this section, and Section 13 caps everything in it.

15. Suspension and termination

You may stop using the Service and delete your Community at any time. We may suspend or terminate the Service or any Community at any time, including for breach of these terms or nonpayment; where practical we will give notice and a window to export, but Section 4 applies. On deletion, your Community's data — including stored credentials — is removed per the deletion practices described in Section 4 and the Privacy Policy. Sections 4, 8, 9, 12, 13, 14, 16 and 17 survive termination.

16. Indemnification

You will defend and indemnify us against third-party claims, and reimburse resulting damages and reasonable costs, arising from: your Community's content and conduct; your sales to your supporters (Section 8); your violation of these terms or of third-party terms (Section 6); or your processing of your Members' data in breach of Section 9.

17. General

Assignment. We may assign these terms — including to a successor entity that takes over operating the Service — on notice to you; you may not assign them without our consent. Governing law and venue: [GOVERNING_LAW_AND_VENUE — e.g. the laws and courts of your state/country]. Before formal proceedings, both sides must follow Section 14's notice-and-cure process; either side may always use small-claims court where eligible. Severability: if a provision is unenforceable, it is enforced to the maximum extent permitted and the rest stands. Entire agreement: these terms, the Privacy Policy, and the DPA are the whole agreement; no waiver is implied by inaction — except as Section 14 provides for issues left unraised.

18. Contact

[CONTACT_EMAIL]